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Frequently Asked Questions

 

How are the cakes shipped?

To insure that your pound cake arrives fresh, Virginia Pound Cakes are shipped via UPS regular Ground delivery, Next Day Air,  Second Day Air, or 3 Day Select, depending on the shipping address. Our shipping schedule is designed so that your cake should arrive within three business days. Because of this, our normal shipping days are Monday – Thursday. We prefer not to ship on Friday because we don’t want your cake to experience unnecessary delays by being held in freight terminals over the weekend. If you are sending our cakes as a gift, please arrange for someone to be available to receive the cake when it is delivered. Our cakes are shipped fresh so upon delivery, the package should be opened and properly stored. Although we are not a walk-in bakery, we do offer local pickup for orders placed by phone or internet.

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How should I store my pound cake?

Pound cakes should be stored in an airtight container at room temperature. Your pound cake will arrive ready to eat or place in the freezer as packaged. Pound cakes freeze very well for up to 3 months, when properly wrapped. Please make sure that if you’re freezing leftovers, for best results the cake should be tightly wrapped in plastic wrap and placed in an airtight container or freezer bag. Allow to thaw at room temperature before serving.

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I have food allergy concerns.  Can I check ingredient lists before ordering?

If you have a food allergy, please contact us before using our products. We will be happy to provide you with an ingredient list.

We are committed to using quality ingredients in our pound cakes. Every pound cake starts with lots of real butter, pure cane sugar, fresh eggs and all-purpose flour. 

All of our cakes contain milk, wheat, and soy. Some flavors also contain tree nuts (pecans). In addition, our cakes are processed on equipment and in a facility that may be used to process peanuts. 

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Can I order a cake without the gift packaging?

Yes. Before checking out you will be asked whether or not you would like to have your cake gift boxed.  Gift boxing  includes a gift card with your personal message, shrink wrapping, colorful tissue paper, hand tied ribbon and bow. Cakes that are ordered without gift boxing will be shrink wrapped, surrounded with colorful tissue paper and placed in a black bakery box.  All cakes that are shipped will be well packaged with bubble wrap and placed in a durable corrugated shipping box.

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How will my cake be packaged for shipping?
All of our cakes are placed on a paper doily atop a white cardboard cake circle. The cakes are then shrink wrapped for freshness and labeled.

If gift boxing is ordered, the shrink wrapped cake is wrapped in colorful tissue paper and placed inside our elegant black and white polka dot gift box along with a personal gift card.  (Bubble wrap is used to cushion your cake and hold it in place inside the box.) The gift box is tied with a ribbon and placed inside a corrugated box for UPS shipping.

If no gift box is ordered, the shrink wrapped cake will be placed in a black bakery box with colorful tissue paper,  cushioned with bubble wrap and placed inside the corrugated box for UPS shipping.

For local pickup with no gift box, your cake will be shrink wrapped and placed in a black bakery box with colorful tissue paper.

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What should I do if my cake arrives damaged?

We put great effort into packaging our cakes to minimize the chances of having your cake arrive damaged. But sometimes, things just happen. Contact us as soon as possible so that we can resolve the problem. Do not throw away the cake or shipping carton and please, no matter how temping, do not eat the cake!